Refund Policy

1. General Terms

Payments for access to RemoteXY Developer Account features or other subscription services are considered prepaid digital services and are activated immediately upon successful transaction. We aim to provide full transparency and customer satisfaction; however, due to the digital nature of the service, certain limitations on refunds apply.

2. Eligibility for Refund

You may request a refund within 14 calendar days from the date of purchase if:

• You have not used any features of the subscription (e.g., did not create or upload any new interfaces);
• The payment was made in error or duplicated;
• The subscription was purchased without your explicit consent.

3. Non-refundable Cases

A refund will not be issued if:

• You have used any functionality included in the subscription (e.g., generated interface code or connected a user);
• More than 14 days have passed since the payment;
• The refund request is made for reasons not related to service performance (e.g., changed your mind, no longer needed, forgot to cancel, etc.).

4. Refunds for Technical Issues

If you are unable to use the service due to a technical error or a fault on RemoteXY’s side, or if access to the service is not possible, we will conduct an individual investigation. If the issue is confirmed, we will offer:

• either a refund;
• or an extension of your subscription for the affected period.

5. Refund Process

To request a refund, please send an email to info@remotexy.com with the subject "Refund Request" and include the following:

• The email address used for the payment;
• The date and amount of the transaction;
• The reason for the refund request.

Refund requests are processed within 5 business days. Funds will be returned via the same payment method used for the original transaction.

6. Changes to the Policy

RemoteXY reserves the right to modify this refund policy at any time. Any changes will be published on the website and take effect immediately upon publication.